Tim McCullen began his personal window washing enterprise as a part-time summer season job. Carrying a mop and bucket, he walked into the native Chick-fil-a, McDonald’s and Walmart shops to search out work close to his small coastal group of Wrightsville Seashore, simply outdoors of Wilmington, North Carolina.
Thirty-seven years later, McCullen’s Window Gang firm, which makes a speciality of environmentally pleasant exterior cleansing providers for residential and industrial clients, has grown into main participant within the residence providers house. The corporate’s giant footprint extends into 1,600 cities and cities in 15 states, most of them on the East Coast but in addition stretching into the Southeast and Midwest.
In Could, McCullen bought the thriving firm he began with a bucket and mop to Premium Service Manufacturers as he seems to be ahead to the following thrilling chapter for his enterprise. He’s stayed on because the model’s president.
“Why did I determine to promote the corporate? I’m virtually 60 and it was simply time to let somebody who has had much more success rising franchise firms than me take over that a part of the enterprise. Premium Service Manufacturers has the techniques in place and the numbers to make that occur,” McCullen mentioned in regards to the acquisition. “For those who don’t develop you die on this enterprise.”
The acquisition of Window Gang will increase Premium Service Manufacturers’ portfolio of residence providers manufacturers to 9 and its franchise items to over 1,200. The biggest model for the corporate, when it comes to unit counts, is RooterMan with 722. Window Gang, which began franchising in 1996, has 229 places and 360° Portray has 136 places. The Charlottesville, Virginia-based multi-brand franchisor—which additionally owns Maid Proper, Kitchen Clever & Closet Clever, Home Docs, Garbage Works and The Grout Medic—has opened 41 items to this point this yr with 47 extra in improvement.
PSB’s present Renew Crew franchise is rebranding below the Window Gang identify as a part of the deal, with McCullen persevering with to steer operations from his firm’s base in Taylorsville, North Carolina. The settlement additionally permits McCullen to retain management of 10 Window Gang company places as a PSB franchisee, three of that are in his residence state of North Carolina.
“Window Gang is an optimum addition to our lineup and leverages the identical end-user as our present manufacturers,” mentioned CEO Paul Flick.
McCullen credit Window Gang’s success to changes the corporate has made over time, together with growing the variety of cleansing providers it affords.
“We provide 12 providers now, however the 90 p.c of our income might be nonetheless window cleansing, gutter cleansing and contemporary wash, with 50 p.c of that coming from window cleansing,” mentioned McCullen, whose firm makes use of a proprietary wash and wax cleansing resolution it claims repels mud, grime and pollen twice in addition to normal chemical cleaners.
McCullen, who realized the worth of fine customer support working for his father, the corporate’s buyer retention fee was round 78 p.c. He additionally famous that 60 p.c of his enterprise stays residential with 40 p.c being industrial.
“Once we first began the corporate, our identify was Sky Window Washing, however we modified it to Window Gang when our clients noticed us present up on job websites with 5 or extra folks and would say, ‘Wow, you may have introduced fairly the gang with you.’ From that time we modified our identify to Window Gang and got here up with that brand, with the man who seems to be like a gang member,” McCullen mentioned.
Requested what he personally seems to be ahead to probably the most following the acquisition, McCullen mentioned it was not having to do gross sales.
“Fact is I’m not an excellent gross sales individual,” he mentioned. “Our progress has principally been natural progress, with a variety of household and pals and their household and pals taking up new places. With Premium we have now an enormous firm behind us with one thing like 100 within the company workplace. I’ve possibly 5 in company, so it’s power in numbers,” mentioned McCullen.
He estimates spending a complete of $20,000 on promoting for his firm within the final 37 years.
Regardless of promoting his family-owned and operated firm to giant nationwide franchisor and shedding some management of it, McCullen mentioned he seems to be ahead to persevering with to do what he does finest, which is working operations and organising new franchisors with the gear they’ll must function their companies.
“I’ve no cause to depart the enterprise and I don’t assume they’ve any cause to do away with me,” McCullen mentioned. “We each have a typical aim of rising this model throughout the nation, and we’d like one another to do this.”
The preliminary funding vary for a Window Gang franchise is from $40,000 to $125,000, in response to its FDD, with a franchise price of $25,000.